information

 

philosophy
Naramatisho by The Life Traveller represents openness, strength, unity and harmony. She feels a strong connection with the creator, the giver and the receiver. Naramatisho works according to these values and assumes a harmonious cooperation with all parties, based on mutual respect and trust. She wants you to feel satisfied with your purchase and offers a service that relates to this.

Shipment                                                                                                                                                           We ship within Europe. International shipping rates are calculated at check out, please enter in your shipping destination to do so. The Life Traveller is not responsible for any extra taxes and fees that may apply once the package arrives in the destination country. Some international shipments may experience customs delays. Unfortunately, we cannot foresee additional duties charges or customs delays. We can suggest for you to contact your local customs office for any additional information.

Estimated for Europe:
Fits through letterbox: €11
Postal package from €13 (Europe zone 1 & 2) and €15 to other European countries.

Note: When ordering multiple products, the weight of your order will be heavier and therefore shipping costs may, in some cases, be higher. This will automatically be calculated.

Europe Zone 1 *
Belgium, Luxembourg, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
Europe Zone 2 **
Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic

General terms and conditions

The Lifetraveller – Naramatisho

Article 1 – Definitions

The following definitions apply in these terms and conditions:

1.Trader: The Lifetraveller

2.Consumer: the natural person whose action is not within the course of a profession or business and who enters into an distance contract with the trader;

3.Distance contract: an contract whereby sole use is made of one or more techniques for distance communication within the framework of a system organized by the trader for the distance sale of products and/or services, up to and including the moment that the contract is concluded;

4.Technique for distance communication: means that can be used for concluding an contract, without the consumer and trader being in the same place at the same time.

5.Withdrawal period: the period within which the consumer can make use of his right of withdrawal;

6.Right of withdrawal: the possibility for the consumer to waive the distance contract within the withdrawal period;

7.Day: calendar day;

8.Durable medium: every means that enables the consumer or trader to store information that is addressed to him in person in a way that facilitates future consultation and unaltered reproduction of the stored information;

Article 2 – Identity of the trader

The Lifetraveller

Brouwersgracht 194C

1013 HC Amsterdam

The Netherlands

E-mail: Naramatisho@thelifetraveller.com

Chamber of Commerce number: 34224298

VAT-number: NL155597140B01

Article 3 – Applicability

1.These general terms and conditions apply to every offer made by the trader and to every distance contract that is realized between the trader and a consumer.

2.Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, that the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.

3.If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way;

4.In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 4 – The offer

1.If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.

2.The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer;

3.Every offer will contain such information that makes it clear to the consumer what rights and obligations are involved in accepting the offer.

Article 5 – The contract

1.The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.

2.If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.

3.If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.

4.The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.

5.Together with the product or service, the trader will send to the consumer the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:

6.The office address of the trader’s business location where the consumer can lodge complaints;

7.The conditions under which the consumer can make use of the right of withdrawal and the method for so doing, or a clear statement relating to the exclusion of the right of withdrawal;

8.Information on guarantees and existing after-sales service;

9. The data included in article 4, paragraph 3 of these conditions, unless the trader has already provided the consumer with these prior to concluding the contract;

Article 6 – Right of withdrawal

1.When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during 14 days. This period commences on the day after the product was received by the consumer or a representative previous designated by the consumer and announced to the trader.

2.If the consumer makes use of his right of withdrawal, he notifies the trader within the period mentioned in article 6.1 by sending an e-mail to naramatisho@thelifetraveller.com

3.During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by the trader.

4.The risk and proof of correct exercise of the right of withdrawal is the solely responsibility of the consumer.

Article 7 – Costs in a case of withdrawal

1.If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.

2.If the consumer has paid a sum, the trader will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.

3.The trader uses the same payment method for the refund the consumer used. Unless the consumer agrees with a different method.

 Article 8 – Preclusion from right of withdrawal

1.The trader can preclude the consumer from having a right of withdrawal as far is provided for in paragraph 2 and 3 of this article. The preclusion of the right of withdrawal is only valid if the trader clearly stated this fact when making the offer, or at least in good time prior to conclusion of the contract.

2.Preclusion from the right of withdrawal is only possible for products:

-that have been created by the trader in accordance with the consumer’s specifications;

-that are clearly of a personal nature;

-that cannot be returned due to their nature;

-that rapidly decay or become obsolete;

3.The price of which is subject to fluctuations on the financial market over which the trader has no influence;

4.for individual newspapers and magazines;

5.for audio- and video-recordings and computer software, whereby the consumer has broken the seal.

Article 9 – The price

1.During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.

2.Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.

3.Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.

4.Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:

5.they are the result of statutory regulations or stipulations; or

6.the consumer is authorized to terminate the contract on the day on which the price increase takes effect.

7.Prices stated in offers of products or services include VAT .

Article 10 – Conformity and Guarantee

1.The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.

2. A guarantee arrangement offered by the trader, manufacturer or importer does not affect the legal rights and claims that a consumer, as a result of the contract, can enforce against the trader.

  Article 11 – Supply and implementation

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.

2.The place of delivery is deemed to be the address that the consumer makes known to the company.

3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.

 4. In the case of dissolution in accordance with the previous paragraph, the trader will refund the consumer the sum paid as quickly as possible, though at the latest within 30 days after that dissolution.

5.Should delivery of a product that has been ordered prove impossible, the trader will attempt to provide a replacement article. The fact that a replacement article is being supplied will be stated clearly and intelligibly, at the latest upon delivery. The right of withdrawal cannot be precluded in the case of replacement articles. The costs of return shipments will be charged to the trader.

6.The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.

Article 12 – Payment

1.As far as not agreed in the contract or in the additional of other terms, sums payable by the consumer should be paid within 14 days after the start of the withdrawal period.

 2.When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.

 3.The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.

 4.In the event of non-payment on the part of the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.

Article 13 – remarks policy

1.The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.

2.Complaints about exercising the contract must be submitted to the trader without delay, in their entirety and clearly defined, after the consumer has discovered the defects by sending an e-mail to naramatisho@thelifetraveller.com

3.A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.

4.If the complaint cannot be solved in joint consultation after 4 weeks, then it becomes a dispute that is subject to the disputes settlement scheme.

Article 14 – Disputes

All legal relationships between the consumer and the trader where these general terms and conditions are applicable, shall be governed exclusively by Netherlands Law.

Article 15 – Additional or different terms
About the order:
the Life Traveller delivers only after receipt of payment, except for a cash shipment. Whatever the chosen order with the customer’s method of payment, The Life Traveller reserves the right to not perform or perform later orders.

About delivery:
The Life Traveller doing its utmost to deliver orders as soon as possible. If the delivery is delayed by temporarily not in stock or for other reasons or if an order can not or only partially executed, the customer will be notified.
If The Life Traveller has given a term of delivery, this is indicative. A specified delivery time is never a deadline. The final delivery time will not exceed by more than one week of the indicated delivery time, unless there is a force majeure. When a term is exceeded the customer’s The Life Traveller should default in writing.

About guarantee:
The Life Traveller guarantees the soundness and / or usability of the delivered items in accordance with the specifications provided on the website. On the invoice / packing slip specified date applies as the date for the guarantee.
Any lack of an article that originated at normal and judicious use, will The Life Traveller on the written request of the customer within the warranty period of one month after purchase, the item will be replaced free. If the customer requests a replacement correctly, The Life Traveller is also entitled to opt for a refund of the purchase price for the customer.

Since all items are unique handmade pieces, made by people in a process of a personal growth, no product is exactly the same. The Life Traveller refers to this in the shop as well. Therefore, the images show can slightly differ in color, shape and size with the item purchased. If the new purchase is not as expected and if the customer is still interested in the product, the customer can contact The Life Traveller to discuss a solution. The Life Traveller is willing to help.
In case of visible defects, the customer must return the product at the expense of The Life Traveller within the trial period, including notification of the defect.
In case of hidden defects, or in the case of visible defects after the trial period, any complaints within 14 days but not later than one month after the invoice date, to be reported. The customer must send a written description of the defect. If the customer in writing to repair or replacement requests, decided The Life Traveller or the product being replaced. When the customer has been sending articles back on its own initiative, the transport is for his account. The Life Traveller is in that case not responsable for damage caused during transport.
The Life Traveller is not liable for damage which the customer or a third party by the use of an article provided by The Life Traveler, unless the customer proves that the damage was caused by intent or gross negligence of the Life Traveller. (In) direct costs or damage to the customer or a third party caused by the outside using a defective item, do not qualify for compensation unless the customer proves that no cost or damage caused by intent or gross negligence of The Life Traveller.

About Privacy:
By placing an order data are stored in the register of personal & The Life Traveller. At the written request of the customer’s personal data stored will be provided to him for inspection. The corrections sent by the customer will be incorporated in the registration, unless the corrections prove to be incorrect. The Life Traveller issued -without legal reasons, or outside the scope of its persoonsregistratie- no data to third parties so that the customer privacy is at stake.

Other provisions:
The Life Traveller cannot accept responsibility for the consequences of errors on the website or other media. By placing an order each customer hereby unconditionally agree to the above terms of sale.

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